REGISTRATION & LIABILITY WAIVER

All clients must complete a registration & liability waiver before attending any yoga classes or receiving massage treatments.

As a client of LIV Yoga + Wellness, you consent to place a valid credit card on file in the secure booking system (Mindbody). Your card will be charged for any and all services provided unless you provide an alternative form of payment, including late fees or cancellation fees. In order to use any and all services at LIV Yoga + Wellness, you are required to sign a registration waiver indicating that you understand the terms of this agreement and consent to any additional charges. Please see our full purchase & cancellation policy below.    


RESERVATIONS
Clients must create an account on MINDBODY with a valid e-mail and phone number to register for classes or book appointments. Registration can be completed online, over the phone, or at the studio. A valid credit card is required to purchase a pass or book an appointment.  If a class you wish to attend is full, please add yourself to the wait-list. A notification email or text will be sent immediately as a spot becomes available. If the wait-list is full, we encourage you to check for availability online or to sign up for another class time.  Please ensure to arrive 10 minutes before class start time. Late entry to a class is not permitted.

NEW CLIENT SPECIALS
The New Client Special will provide you with one month of unlimited classes. This does not include workshops, special events, or registered class series. You are eligible for the offer if you are a new client to the studio. 

The New Client Special for massage and cupping is valid for one 60 Minute treatment. You are eligible for the special offer if it is your first 60 Minute visit. Other massage lengths and/or types such as aromatherapy and hot stone are not eligible for a New Client Special discount.

DIRECT BILLING
LIV offers direct billing with Green Shield Canada, SSQ, Empire Life, Sunlife Financial, and Alberta Blue Cross. 

LIV offers claim submission for the following companies: Manulife, Canada Life, Great-West Life, Maximum Benefits, Standard Life, Chambers of Commerce Group Insurance Plan, Cowan, Desjardins, Industrial Alliance, Johnson, & Johnston Group. Please present your health insurance information before your appointment to take advantage of this convenient service.

CLASSES
Please let teachers know if you need extra assistance, or if you have injuries or any special requests.  Clients can use their regular class pass or unlimited pass for any $15 drop in class. 

ONLINE CLASSES

Please register for all online and live stream classes through the Mindbody app.  You will receive an automated email from [email protected] with your class confirmation, and a second email 1 hour before class with the live link to Zoom.  Please ensure that you have added this email address to your safe senders’ list to avoid missing class, and have Zoom installed on the device you plan to stream from.  All online and studio membership holders have access to our live class replay, please email [email protected] for the access password.  

LIVE STREAM CLASSES FROM THE STUDIO

All in studio classes are live streamed using a password protected online portal.  Online participants must be registered in advance of the class start time to attend.  Online streaming is meant to increase class accessibility for those who are unable to attend classes in the studio due to their schedule, health concerns, or class size restrictions.  The live stream camera is set up in the corner of the room facing the teacher’s mat.  You may be visible during the live stream. Live stream classes may be recorded and uploaded to a password protected members only portal for clients to maintain their home practice.  All recordings are deleted after a 3 month time period.  By attending in studio class you agree to the terms below:  

By attending in studio classes you authorize LIV Yoga+Wellness (the ‘Photographer’), to use:
1. film photographs
2. motion picture footage
3. audio recordings
of me (the ‘Materials’) in accordance with the following terms: 

THEME OF MATERIALS
The Materials will be recorded and used with the understanding that the content or theme thereof will be the following: Online streaming of live, in studio classes for offsite participants and/or video recording of classes for offsite participants. 

 LOCATION
The Materials will be recorded at or around the following location(s): LIV Yoga+Wellness

SCHEDULE
The approximate time during which the Materials will be recorded is: any/all in studio classes effective October 1, 2020.

REPRODUCTION AND USE
LIV Yoga+Wellness has the unrestricted right and permission to copyright and use, reuse, publish, and republish the Materials in all forms of media (including printed Copyright (c) 2006 – 2020 Used under licence by Documatica Legal Forms Inc. Page 1 materials) for art, promotional purposes (including, but not limited to, advertising, publicity, commercial, or display use), illustration, exhibition, editorial, trade, or any other purpose whatsoever. This right extends to both domestic and foreign markets.

RELEASE OF CLAIMS
I hereby relinquish any right that I may have to examine or approve the completed Materials or their use(s). Further, I hereby release and discharge LIV Yoga+Wellness and all persons functioning under his/her permission or authority (including, but not limited to, associates, affiliates, officers, agents, advertising agencies, designated directors, employees, and customers) from any claims. This includes claims related to blurring, alteration, distortion, or use in composite form that may occur or be produced in the process of recording, processing, or publishing the Materials, including any claims for libel or invasion of privacy. I hereby affirm that I am over the age of majority and have the right to contract in my own name. I have read the above document and I fully understand its contents. This agreement shall be binding upon me and my heirs, legal representatives and assigns.

WORKSHOPS/REGISTERED CLASSES
Workshops and registered classes have a separate cost. They are not covered by unlimited passes, new client special passes and drop in passes.  Registration for a workshop or registered program must be cancelled a minimum of 48 hours prior to the workshop/program date. No refunds will be issued to those cancelling after the required time. No exceptions. If cancellation occurs within the required time, an account credit will be issued for the amount paid for the workshop/program. If a series of workshops are purchased, the cancellation must happen before the series begins. Partial refunds will not be issued.  If LIV cancels a workshop, class, registered class or appointment, a full refund will be issued.

TREATMENTS 
Massage treatments begin the  moment you enter the treatment room. This is the time you have dedicated to yourself and we want to ensure you have a great experience. Please let the practitioner know of any requests, how the pressure is, if you need more or less oil, etc. Please note that we do not accept bookings or cancellations over email.

MASSAGE MEMBERSHIP DISCOUNTS + UPGRADES 
Become a LIV Massage Member and enjoy  savings and discounts on massage, class passes and boutique items.  The Monthly  Massage Membership requires a minimum 3 month commitment.

The monthly rate includes one 60 minute or one 90 minute Relaxation, Therapeutic, Deep Tissue, Cupping or Pre/Postnatal massage with a Registered Massage Therapist each month. Aromatherapy and Hot Stone treatments are not included in this monthly rate and can be upgraded for an additional fee.  

In the same month, any additional 60 and 90 minute treatments are the same price. This includes Deep Tissue, Therapeutic, Relaxation, Cupping and Prenatal massages. 

STUDIO
No cell phones or personal items will be allowed into the studio.  Cell phones must be set to silent in the change rooms or in the lockers.  

WAIVERS
Clients are required to sign a waiver in person or online prior to their first class. Clients who have booked an appointment must complete the waiver in person. Please arrive at least 10 minutes before the class start time or appointment in order to fill out the waiver.

CANCELLATIONS
A minimum of 24 hours is required to cancel a massage appointment. Appointments cancelled within the 24-hour period will result in a 50% charge of the scheduled treatment cost. No exceptions. Late appointment modifications are subject to additional charges. 

Registration for a workshop or registered program must be cancelled a minimum of 48 hours prior to the workshop/program date. No refunds will be issued to those cancelling after the required time. No exceptions. If cancellation occurs within the required time, an account credit will be issued for the amount paid for the workshop/program. If a series of workshops are purchased, the cancellation must happen before the series begins. Partial refunds will not be issued. If LIV cancels a workshop, class, registered class or appointment, a full refund will be issued.

OTHER CHARGES
Classes must be paid in full before entering the class. Appointments are charged after the session is completed.  Mat and towel rentals are $2 each.

SPECIAL OFFERS & DISCOUNTS
Sales and specials must be purchased within the valid dates. Coupons/Discounts are always One Per Person. Passes purchased during a sale must be activated by the offer end date. The New Client Special, Monthly Yoga Membership and Massage Membership are not eligible for additional discounts/sales unless otherwise stated. Special offers & discounts cannot be combined with any other offers. 

Gift Cards that are a donation can only be used towards the service stated on the card. No cash value. No exchanges. No refunds. 

REFUNDS
LIV class passes, memberships, merchandise and gift cards are non-refundable.

TRANSFERS
LIV class passes, memberships and gift cards are non-transferable.
LIV appointments can be transferred to another client to avoid late cancellation charges. All clients that wish to book an appointment at LIV must have valid credit card information and a MindBody account.

MINORS
A legal guardian must sign the waiver for anyone under the age of 18 before attending a class or appointment. No exceptions.  Children ages 11-14 should be accompanied by an adult in classes. Children under the age of 11 will not be admitted to regular classes.

MEMBERSHIP POLICIES

CLASS PASSES

Class passes expire 12 months after activation and cannot be extended or transferred.  (Activation is set to be on the day of the purchase unless otherwise specified).

UNLIMITED ONLINE MEMBERSHIP

  • When you purchase an unlimited online membership you are signing up for a minimum of 6 months of automatic monthly payments.  The contract will continue to charge monthly after the initial period until you provide cancellation notice.
  • The membership can be cancelled with notice given via email to [email protected] a minimum of 14 days prior to the termination date.  The next month’s payment cannot be cancelled with less than 14 days notice. 
  • On the date of renewal each month you will be provided with unlimited sessions to be used for class attendance (online only).  After 30 days you will be charged for your access to the following month. 
 

MONTHLY STUDIO MEMBERSHIP

  • When you purchase a monthly membership you are signing up for a minimum of either 6 or 12 monthly automatic payments.  The contract will continue to charge monthly after the initial period until you provide cancellation notice.
  • The membership can be cancelled with notice given via email to [email protected] a minimum of 14 days prior to the termination date.  The next month’s payment cannot be cancelled with less than 14 days notice. 
  • On the date of renewal each month you will be provided with unlimited sessions to be used for class attendance (in person or online).  After 30 days you will be charged for your access to the following month. 
 
6 & 12 MONTH PREPAY
Prepaid memberships cannot be extended, transferred or cancelled.
 

EARLY CANCELLATION FEES

In the event that a member is unable to fulfill the minimum number of months required in their contract the fee(s) below will apply:

  • 12 month commitment – $300 before the 6 month mark, $150 after 
  • 6 month commitment – $150
  • 6 month online only commitment – $80

MISC

  • Postnatal massage is recommended 6 weeks postnatal.
  • If LIV cancels a workshop, class, registered class or appointment, a full refund will be issued.
  • LIV is not responsible for any lost, stolen or damaged items. All items left in the studio will be kept in the lost and found bin for 30 days and then will be donated.
  • Gift cards are valid for LIV classes and appointments only and will not be converted into cash. Lost gift cards will not be replaced.
  • The first scan card issued to a client is complimentary. Replacement scan cards are $5. Lost locker keys are $25 to replace.
  • EServus Gift Cards can only be used towards class passes and services.